Unwavering Commitment to Reliable Banking Services

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Continuous Services

Samlink is a growing enterprise rooted in strong principles of expertise and an unyielding pursuit of excellence in all facets of its operations. Our dedication to delivering top-notch continuous banking services stands as a testament to unparalleled reliability and efficiency. We seamlessly integrate state-of-the-art security measures with customer-centric innovation, ensuring that banks serve their customers seamlessly and securely. 

It’s safe to say that Samlink boasts the industry’s leading continuous services. Notably, Samlink’s continuous services have operated without significant disruptions or major incidents for a continuous period of 25 months. Moreover, the overall incidents in lower criticality classes have decreased by a significant 43 percent over the past 12 months.

– Throughout the 18 months of Kyndryl’s ownership of Samlink, disruptions have notably decreased across all our clients, states Päivi Vikström, Samlink’s Director of Continuous Services. 

It’s safe to say that Samlink boasts the industry’s leading continuous services.

Samlink stands out with the most satisfied customers according to the APSI survey. Our customers’ satisfaction is a testament to our commitment to providing cutting-edge solutions, supporting their growth, and ensuring their success. 

The reliability of Samlink’s services is underpinned by seamless and efficient processes. 

– When everyone follows the agreed-upon processes, the service becomes disciplined and even predictable, emphasizes Vikström.  

Employees are deeply invested in both customer experience and operational reliability.

– A server downtime isn’t just a server issue; everyone understands that there might be half a million bank customers impacted. Internalizing this awareness – the experience of caring – has been of paramount importance, Vikström adds. 

What are the foundations of Samlink’s dependable banking services?

High Availability and Reliability: The best banking IT services are available 24/7 without unplanned interruptions. They are designed to be fault-tolerant, ensuring customer trust at all times. 

Security: Ensuring top-notch security in banking is paramount. The best continuous services are equipped with state-of-the-art security solutions that safeguard customer information, ensuring its confidentiality. 

Speed and Performance: In banking IT services, performance is critical. The best services are swift and adept at handling vast amounts of data efficiently, enabling customers to conduct transactions seamlessly and without delays. 

Customer-Centricity: Top continuous services are designed considering customers’ needs and expectations. They offer user-friendly interfaces and diverse services, facilitating mobile banking, online payments, and real-time customer support. 

Continuous Development: Banking IT services must keep pace with technological advancements. The best services constantly invest in new technologies and update systems to remain competitive. 

Scalability: Leading continuous services in the market are scalable. They can grow to meet increasing customer demands without compromising service quality. 

Crisis Preparedness: Preparedness for crises like security issues or natural disasters is crucial in banking. Top services include comprehensive emergency plans and backup solutions. 

Cost Efficiency: While offering top-tier performance and reliability, the best services strive to manage costs effectively and optimize resource usage. 

Regulatory Compliance: Stringent regulations govern the banking sector. The best continuous services always adhere to regulations, ensuring the protection of customers’ financial information. 

Customer Feedback and Continuous Improvement: Top services actively listen to customer feedback, utilizing it to continually enhance their services. This ensures that services stay updated with evolving customer needs. 

Samlink’s dedication to providing reliable and secure banking services remains unwavering. Our commitment to continuous improvement and customer-centricity stands as a testament to our reliability and the trust placed in us by our esteemed clientele.