SIAM Pro brings together the pieces of IT ecosystem
SIAM Pro enables customers to maximize the efficiency of their current IT ecosystem.
The purpose of the service is to integrate various parts of the customer’s IT ecosystem so that they form a coherent whole, where service providers work together as efficiently as possible.
To ensure efficient collaboration and end-to-end functionality of services, SIAM Pro provides a service for managing selected processes, building and managing operational agreements, and leading various development projects.
The essential part is the service integrator, who arranges the pieces in the customer’s ecosystem, ensures communication between different parties, and does concrete work to make the whole as efficient as possible and best promote the customer’s business.
— SIAM Pro service is visible to the customer, for example, as reduced disruptions, faster changes and additions of new functionalities, saved time in monitoring, and the ability to expand the service portfolio more quickly, says Markus Saintola, Service Management Manager at Samlink.
Service for various needs
Currently, the service is working on a development project for a customer’s card service. The key goal is to reduce disruptions related to card services and generally improve collaboration between Samlink and other parties.
This development project consists of two major components:
- Project phase: In this phase, the operational level agreement (OLA) is used to clarify the roles and responsibilities of different parties, as well as to agree on communication and contact points between them. The service integrator at Samlink plays a concrete and meaningful role in facilitating and coordinating the development of the OLA agreement.
- Continuous service phase: The service integrator ensures that the agreed-upon aspects of the OLA agreement are put into practice and followed by all parties. Different parties regularly meet and discuss to enhance the service, and any development ideas are effectively considered. The service integrator is also responsible for reporting to the customer and ensuring that additional and changing needs related to operational agreements are addressed.
The role of the service integrator is to be an easily accessible contact point. The service integrator also continuously monitors the activities and collaboration of services under development and suggests improvements in any area where it can be done differently.
All activities related to the role of the service integrator are carried out by the Service Integration Office team.
Always in the customer’s best interest
SIAM Pro strongly focuses on listening to the needs of customers. The customer can influence all aspects of the service to the desired level.
Any other collaboration between the customer and Samlink is also part of the SIAM Pro framework. Samlink is considered one of the service providers and is objectively monitored to ensure that it performs its role as a service provider from the customer’s perspective in the best possible way.
— This work is definitely driven by the customer’s best interest. We offer this type of service because we want to be a comprehensive partner to our customers. As with all our services, it is important for us to serve our customers in the best possible way and assist in advancing their business.
With the increasing number of suppliers, building a functional and efficient service integration requires strong and extensive industry expertise, which is available at Samlink.
— We want to be the entity that provides our customers with the necessary platforms, technical solutions, and skills to organize service integration. A true Banking-as-a-Service-solution, summarizes Saintola.