Oma Savings Bank and Samlink – Together Towards Better Loan Solutions
Oma Savings Bank (OmaSp) is taking a significant step in modernizing its lending operations by extending its partnership with Samlink for three more years. This extension brings their total collaboration to ten years. Together with Kyndryl, Samlink will support OmaSp’s goals by developing a modern loan lifecycle management system that will significantly enhance both customer and employee experiences.
OmaSp’s Commitment to Growth and Service
OmaSp is a solvent and profitably growing Finnish bank that serves over 200,000 private and corporate customers across Finland through its 47 branches, digital service channels, and the expertise of more than 500 professionals. OmaSp is dedicated to delivering high-quality customer service, characterized by personal engagement and accessibility. The bank prioritizes customer-led development in its services and operations.
This decade-long partnership will introduce a world-class loan management system to enhance operational efficiency and customer experience.
New Technology to Improve Efficiency
The goal of the collaboration is to modernize loan processes using Samlink’s Progressive Modernization model. This gradual renewal approach enables the implementation of new functionalities without the typical disruptions associated with large IT projects. The aim is for the modernization of loan processes to proceed seamlessly, offering ease of use and efficiency for all stakeholders.
“We Are Setting New Standards”
Ville Rissanen, Chief Digital Information Officer of OmaSp, highlights the strategic choice of partners and the goals of the project:
“Samlink, together with Kyndryl, brings strong expertise in developing IT services for the financial sector, making them a natural choice for this initiative. With this development project, we aim to further improve OmaSp’s operational efficiency, reduce the amount of manual work, and enhance quality controls in lending operations. At OmaSp, the customer is always at the center of everything we do. This project is no exception, as it enables us to continue improving the customer experience across all our service channels.”
The project began in late spring this year, and the first phase has already gone live.
“The initial functionalities were successfully deployed on schedule in October. From here, we will continue the rollout in phases,” says Ville.
OmaSp and Samlink are setting new standards in the banking industry with practical and innovative solutions.
Innovation That Brings Results
The collaboration is based on practical, result-oriented innovation. Successful pilot projects have demonstrated what the partnership can achieve. Now the focus is on making these solutions a reality.
Account Partner Sirpa Koskipalo at Samlink shares her thoughts on the cooperation:
“Our collaboration with OmaSp, supported by Kyndryl’s infrastructure, aims to bring practical and efficient solutions to the banking services sector. We are excited to continue this journey and look forward to bringing even more value to OmaSp’s operations and customers. We at Samlink are proud to be the partner of choice of Oma Savings Bank.”
The main goal of the partnership is to create a world-class system for loan and customer data management. Through modernization, OmaSp will be able to provide its customers with faster, safer, and more convenient services.