Genuine Interaction through a New Project Operation Model

A significant reform in the project operation model is underway in Samlink’s Development Unit. This change reflects Samlink’s commitment to providing even better services and comprehensive solutions to its clients. 

 The model’s renewal, which was introduced at the beginning of 2024, emphasizes the importance of interaction. 

– With the new model, we have transitioned to a time where the progress of work is no longer represented by points moved around on boards. In this model, points have transformed into people, whose connections bring transparency between the client and Samlink, enhancing the progress of projects, says Sami Suuronen, Head of the Development Unit. 

Faces for All Contributors

One of the key changes is the creation of client- and project-specific teams alongside product teams. This allows for better collaboration and, consequently, more efficient operations. The new operational model gives faces to the employees who interact with the clients. 

– We want the client to see the people behind the work, and vice versa, to become familiar with our experts. Genuine connection improves communication, which is crucial for the efficient progress of projects. When people work with people, not just tasks and tools, the responsibility for the project’s success becomes more personal, Suuronen explains. 

Another significant change relates to the staff’s skills and the impact on the customer experience in projects. 

– Investing in the development of our employees’ skills is crucial as we strive to provide better services to our clients. We want to ensure that we have the right experts effectively deployed in every project, Suuronen emphasizes. 

From Black Box to Genuine Collaboration

The main goal of the reform is to establish a stronger connection between Samlink and its clients and to create a culture where communication is the key. The aim is to form joint teams with members from both the client and Samlink. The client can see in real-time what is happening in the project team and can influence the content of the work if desired. 

– The goal is also to reduce the fragmentation of work. Since the beginning of the year, we have separated project work and service delivery into their own teams. This is already resulting in more efficient projects, Suuronen points out.