Linh Kuivanen: Supporting Customers in the Journey of Service Modernization 

Service modernization is observed as a rising megatrend in the banking industry. Many companies are now transitioning towards cloud technology and its associated possibilities. Additionally, the astonishingly rapid development of artificial intelligence has accelerated the need for reform.

At Samlink, we have shifted to using the cloud as part of our service production. We see progressive modernization as an effective strategy. We believe that customers benefit the most when the right elements are modernized at the right time. Such a transformation is not only low risk but also cost-effective. 

Reforms Facilitating Banks and Their Customers

Mainframe technology is widely used in the financial sector and is still considered significant at Samlink as well. In modernized services, old and new can be combined, utilizing Mainframe as a hybrid alongside cloud and AI technology, enhancing the unique benefits of these technologies. 

Our customers benefit from service modernization in multiple ways. New systems are intelligently automated, equipped with ready-made processes, and ideally pre-built integrations with existing systems and other sector players. Moreover, they are user-friendly, thereby enhancing employee efficiency, easing user experience, and subsequently improving customer experience. 

Samlink supports customers in all phases of service modernization. Collaborating with Kyndryl, we deliver necessary expertise from innovation to execution, quality assurance to release, and all the way to ongoing services. 

Services for the Long Term Ahead

Samlink’s core expertise lies in a strong understanding of the finance sector. Its peculiarities, processes, and practices are naturally introduced to all of our new employees. Additionally, skill development is an ongoing process for us. 

One of this year’s themes is cyber security, and at Samlink, we have launched a secure software development training path where our experts delve deeply into secure software development. 

Primarily, Samlink is a service company where actual implementation is just one step. Service is viewed as an end-to-end entity, and trust is placed in its entire lifecycle to ensure each part functions and remains safe to use in the future. 

When banks can trust us, their customers can trust them. This is the most crucial requirement for business in this industry. 

Linh Kuivanen
CTO