{"id":2368,"date":"2023-06-16T05:12:43","date_gmt":"2023-06-16T02:12:43","guid":{"rendered":"https:\/\/samlink.fi\/?p=2368"},"modified":"2023-06-16T05:13:55","modified_gmt":"2023-06-16T05:13:55","slug":"samlinkin-asiakaspalvelu-palvelee-lapi-kesan","status":"publish","type":"post","link":"https:\/\/samlink.fi\/fi\/valokeilassa\/samlinkin-asiakaspalvelu-palvelee-lapi-kesan\/","title":{"rendered":"Samlinkin asiakaspalvelu palvelee l\u00e4pi kes\u00e4n"},"content":{"rendered":"<section class=\"align wp-block-paragraph\">\n  <div class=\"wrap large white \">\n    <div class=\"wrap small\">\n              <p><span data-contrast=\"auto\">Samlinkin toiminta ei hiljene kes\u00e4ll\u00e4k\u00e4\u00e4n. Koska tuotamme pankkien asiakkaille t\u00e4rke\u00e4\u00e4 palvelua, asiakaspalvelumme ja sovellustiimimme pit\u00e4v\u00e4t huolen asiakaslupausten toteutumisesta vuodenajasta riippumatta. Henkil\u00f6kuntamme lomailee vuorollaan niin, ett\u00e4 asiakkaillamme on kes\u00e4kuukausinakin tarvittava m\u00e4\u00e4r\u00e4 asiantuntijoita tukenaan. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">Service Deskimme palvelee l\u00e4pi kes\u00e4n samoin aukioloajoin ja yhteydenottokanavin kuin muulloinkin. Olemme huomioineet resursoinnissamme sen, ett\u00e4 usein kes\u00e4kauden alussa saamme enemm\u00e4n tukipyynt\u00f6j\u00e4 asiakkaidemme kes\u00e4ty\u00f6ntekij\u00f6ilt\u00e4. Autamme mielell\u00e4mme sek\u00e4 yksityiskohtaisemmissa ett\u00e4 yleistason tukipyynn\u00f6iss\u00e4 ja ratkomme h\u00e4iri\u00f6t palveluissa tai ongelmatilanteet ty\u00f6v\u00e4lineiss\u00e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">Tuotantomme ja k\u00e4ytt\u00f6\u00f6nottojen osalta olemme m\u00e4\u00e4ritt\u00e4neet rauhoitusajan 19.6.\u20136.8., jolloin asiantuntijoitamme on v\u00e4hemm\u00e4n paikalla. T\u00e4n\u00e4 aikana tuotannossa tehd\u00e4\u00e4n vain v\u00e4ltt\u00e4m\u00e4tt\u00f6m\u00e4t muutokset. Tietoturvap\u00e4ivityksi\u00e4 sen sijaan yll\u00e4pidet\u00e4\u00e4n kes\u00e4ll\u00e4kin.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">Saamme my\u00f6s omiin joukkoihimme vahvistusta kes\u00e4n ajaksi. Apunamme on kymmenen kes\u00e4ty\u00f6ntekij\u00e4\u00e4 osaamiskeskuksen puolella ja nelj\u00e4 asiakaspalvelussa. Kes\u00e4ty\u00f6ntekij\u00e4mme aloittavat ty\u00f6jaksonsa hyviss\u00e4 ajoin, jotta hyv\u00e4lle perehdytykselle on riitt\u00e4v\u00e4sti aikaa ennen lomakauden alkua. N\u00e4in varmistamme, ett\u00e4 asiakaspalvelumme jatkuu sujuvana koko kes\u00e4n.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\"> <\/span><\/p>\n<p><strong>P\u00e4ivi Vikstr\u00f6m<\/strong><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\"><strong> <\/strong><br \/>\n<\/span><span data-contrast=\"auto\">Continuous Services<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\"> <\/span><\/p>\n\n          <\/div>\n  <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":2402,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[87],"tags":[],"class_list":["post-2368","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-valokeilassa"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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